Frequently Asked Questions
1. Your Full Name
2. Your Phone Number
3. EXACTLY what hair/hair products you would like to order
4. Your ZIP code.
NOTE: We ONLY ship to your confirmed credit card billing address. No alternate addresses. No exceptions. Your confirmed address MUST be a physical address for overnight shipping. No post office or mail service boxes.
Email your information to: firstname.lastname@example.org
EXAMPLE: Overnight Shipping Request. My name is Jane Smith (555) 765-4321. I would like 2 bundles of 16″ Deep Wave. My zip code is 11222.
All of this information is REQUIRED in order to receive FedEx overnight shipping.
Once you’ve sent that information, we will email you an invoice/bill with your hair total and FedEx shipping rate included.
NOTE: If available, overnight shipping charges typically range from $45 to $110, depending on your location. We do not determine the overnight shipping rates. They are set by FedEx. All overnight requests MUST be completed and paid before 1:30pm eastern time. We do not process overnight shipping orders on weekends, holidays, or when we are closed (Sat/Sun/Mon). O’ Her Hair Beauty Lounge reserves all rights
O’ Her Hair Extensions
1102 Hull Street Road
Richmond, VA 23224
All hair is measured from weft to the end of the hair when pressed straight
Three or more for a very full look. Longer lengths (18″+) typically require three bundles.
The number of bundles purchased depends on the look a client is going for. Some clients prefer three bundles over two bundles, some prefer four bundles over three. It varies by client and their desired style.
With standard shipping, we CANNOT guarantee your exact delivery date. We do offer guaranteed overnight shipping with Fed-Ex. Please read the FAQ on overnight shipping for more information on FedEx shipping. ALL orders require a signature upon delivery. No exceptions.
Once shipped, you will receive an email from the US Postal Service (USPS) or FedEx. That email will include your tracking number and anticipated delivery date.
Please be sure to check your inbox AND spam folder for your USPS or FedEx tracking number. ALL orders require a signature upon delivery. No exceptions.
Hair may be exchanged within 7 business days of delivery as long as the rubber bands have not been removed, the wefts have not been unrolled, it has not been handled, brushed, dyed, cut, colored, or installed. Hair must be in its original packaging and ready for resale. Online Orders Only. Please Note a restocking fee of $75 may be charged for all returned items
To exchange, please ship your hair back to us along with a note advising us of your wishes. In addition, you must send your hair in a box with Signature Confirmation. Please send it to us at:
O’ Her Hair Extensions
1102 Hull Street
Richmond, Va 23224